For support coordinators and referrers
Email a brief outline of the support requested, the participant’s general location and your contact details. With consent, we’ll discuss whether Ava Aid is a suitable fit.
Email a referral enquiryContact and referrals
Discuss support or make a referral
Tell us what matters to you. Whether you’re looking for support for yourself or referring with permission, share your suburb in Victoria and the everyday support you’d like to discuss.
A simple first step.
You can contact us directly, or ask a family member, carer or support coordinator to help. If you’re referring someone else, please make sure you have their permission.
We welcome enquiries from Melbourne and across Victoria. Availability, worker suitability and travel arrangements are discussed before support is agreed.
You’re welcome to tell us how you prefer to communicate or ask for someone you trust to join the conversation.
Helpful information to share
- Your name and preferred contact details
- Your suburb or general location
- The support or goals you’d like to discuss
- Whether you’re enquiring for yourself or making a referral
Please leave NDIS numbers, medical records and other sensitive documents out of the first enquiry. We can discuss a suitable way to share relevant information later.
Your first conversation
You do not need to have every answer ready. It can help to think about:
Before deciding, ask what tasks, schedule, contact arrangements, costs, privacy and feedback process would apply. Availability and worker suitability need to be confirmed.
Find out how we discuss support in your suburbSend an enquiry
We’re here to listen.
Required fields are marked with an asterisk. Use your own contact details if you’re making a referral.
Have feedback or a concern?
We welcome your feedback. You can speak with us directly or use our feedback page to find independent complaints information.
Feedback and complaints